Where is the option to add users?

If you are unable to see the manage users in the menu, then it is most likely that you are not the account owner or an admin. These two roles are the only ones that have access to managing users. Please see the "What are the differences between roles?" FAQ to get a grasp of each role and their limitations in what they have access too.

https://constantstatus.zendesk.com/hc/en-us/articles/211929463-What-are-the-differences-in-user-roles-

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